One day while speaking with one of the telemarketers on removing my name and address from their solicitors list, I decided to transform the encounter into one that is positive, uplifting and leaves both myself and the customer care individual soaring through the clouds. I thought to myself, often times folks will wish you a lovely day, week or on New Years a Happy New Year, which is certainly nice. However, I noticed several decades prior while traveling throughout Europe , South America and other parts of the world for work or leisure that kindness, is , in fact a Universal language.