Instant messaging applications have shifted the way we communicate with customers. Customer demands range from simple to complex with chat agents being expected to effectively handle them all. This new paradigm requires a unique set of skills in addition to the traditional customer service responsibilities. Increase your productivity by quickly ascertaining a customer's needs and responding appropriately in chat communications. Learn tools and techniques to focus on the core elements of effective chat discussions . Practice developing powerful, purposeful messages. Manage the customer interaction from the beginning to a successful conclusion. Join your peers and enjoy lunch while learning and practicing new skills. Lunch Bag Learning™ lessons provide fundamental business skills training designed with team building in mind delivered by a trainer at your company. Trainer Guide sold separately.