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Crisis Management in Tourism: Principles and Practices for Strategic and Resilient Planning
Indigo
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Crisis Management in Tourism: Principles and Practices for Strategic and Resilient Planning
By None
Current price: $130.00


By None
Crisis Management in Tourism: Principles and Practices for Strategic and Resilient Planning
Current price: $130.00
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Size: Hardcover
*Product information may vary - to confirm product availability, pricing, shipping and return information please contact Indigo
Crisis Management in Tourism is ideal for upper-level undergraduate and postgraduate students to develop frameworks and approaches for navigating crises in the travel industry.
Taking a multidimensional approach to crisis management to understand how crises in tourism are interrelated, this textbook considers:
The complexity of managing crises in tourism and why traditional approaches fail in high-stake scenarios
The key nine dimensions of crisis management: legal and regulatory, operational, financial, communication and media, strategic and competitive, reputation and brand, political and governmental, ethical and social, and the human element
The future of the tourism industry and the opportunities and challenges posed by the climate crisis, geopolitics, local community tourism protests and more
With in-text learning features - learning objectives, reflective questions, simulation exercises and interviews with tourism and crisis management professionals - this textbook prepares students to engage with these critical issues in their future careers. Real-world examples are included from destination management organizations (VisitBritain, Greek National Travel Organization), climate crisis and natural disaster responses such as during the Australia wildfires in 2019-20, and from leading travel companies (TUI, Jet2). Additional online resources include PowerPoint lecturer slides and videos of practitioner interviews and simulation activities.
Crisis Management in Tourism is ideal for upper-level undergraduate and postgraduate students to develop frameworks and approaches for navigating crises in the travel industry.
Taking a multidimensional approach to crisis management to understand how crises in tourism are interrelated, this textbook considers:
The complexity of managing crises in tourism and why traditional approaches fail in high-stake scenarios
The key nine dimensions of crisis management: legal and regulatory, operational, financial, communication and media, strategic and competitive, reputation and brand, political and governmental, ethical and social, and the human element
The future of the tourism industry and the opportunities and challenges posed by the climate crisis, geopolitics, local community tourism protests and more
With in-text learning features - learning objectives, reflective questions, simulation exercises and interviews with tourism and crisis management professionals - this textbook prepares students to engage with these critical issues in their future careers. Real-world examples are included from destination management organizations (VisitBritain, Greek National Travel Organization), climate crisis and natural disaster responses such as during the Australia wildfires in 2019-20, and from leading travel companies (TUI, Jet2). Additional online resources include PowerPoint lecturer slides and videos of practitioner interviews and simulation activities.



















