Erin Mills Town Centre Gift Cards are the perfect choice for your gift giving needs.Purchase gift cards at kiosks near the food court or centre court, at Guest Services, or click below to purchase online.PURCHASE HERE
Indigo No Fancy Titles, Just Experience | Erin Mills Town Centre
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"No Fancy Titles, Just Experience" strips away the corporate jargon to reveal the "commercial heartbeat" of a successful hotel. Whether you are a newcomer feeling the "first-day fear" or a seasoned professional looking to sharpen your competitive edge, this book offers the tools you need to:
Master the Art of Negotiation: Learn to hear a client's true intentions, not just their words, and turn a "no" into a confident "yes."
Understand the Numbers: Gain financial literacy through the Profit & Loss statement to ensure every deal strengthens the hotel's net operating profit.
Upsell with Integrity: Discover how to provide better solutions that leave guests happy to spend more than they planned.
Lead with Heart: Build a stable, loyal sales team through empathy, recognition, and human-centered leadership.
Navigate the Digital Age: Leverage AI, social media, and smart distribution strategies to remain visible in a crowded global marketplace.
From the "Golden Rule" of written confirmation to the psychological pillars of crisis management, this is more than a sales manual—it is a roadmap for anyone who believes that hospitality is, above all, a business of love and respect.
Your product knowledge is important, but your personality is your greatest selling tool. It's time to look beyond the lobby and own the room.
"No Fancy Titles, Just Experience" strips away the corporate jargon to reveal the "commercial heartbeat" of a successful hotel. Whether you are a newcomer feeling the "first-day fear" or a seasoned professional looking to sharpen your competitive edge, this book offers the tools you need to:
Master the Art of Negotiation: Learn to hear a client's true intentions, not just their words, and turn a "no" into a confident "yes."
Understand the Numbers: Gain financial literacy through the Profit & Loss statement to ensure every deal strengthens the hotel's net operating profit.
Upsell with Integrity: Discover how to provide better solutions that leave guests happy to spend more than they planned.
Lead with Heart: Build a stable, loyal sales team through empathy, recognition, and human-centered leadership.
Navigate the Digital Age: Leverage AI, social media, and smart distribution strategies to remain visible in a crowded global marketplace.
From the "Golden Rule" of written confirmation to the psychological pillars of crisis management, this is more than a sales manual—it is a roadmap for anyone who believes that hospitality is, above all, a business of love and respect.
Your product knowledge is important, but your personality is your greatest selling tool. It's time to look beyond the lobby and own the room.
The largest book retailer in Canada also offers toys, music, home décor, gifts and lifestyle products. What's Inside...Books, Magazines, CD’s and DVD’s, Toys and Gifts, Home Accents, Electronics, Baby’s and Children’s Section, Bath and Body, Kitchen and Bedroom, Stationary Located outside in the exterior plaza.
