Award winning entrepreneur, Krista T. Walsh shares her tips, tricks and techniques on increasing cash flow for businesses. Easy to read, simple instructions on how to collect outstanding debt. Ideal for: - Small Business Owners - Accounts Receivable Staff - Credit Managers - Collection Agents - Accountants - Comptrollers - Finance Department Tips Include: 1.Finding Mr. Right- Hiring the Best Staff 2.The Four Cs of Extending Credit 3.Extending Credit 4.Creating Cash Flow 5.Keeping the Peace 6.Accepting Personal Cheques 7.Protecting Yourself - Credit Card Safety 8.Friend or Foe? 9.Credit Policy Musts 10.Effective Collection Techniques 12.The ABCS of Handling Excuses 13.Diffusing the Irate Customer 14.Debtor or Animal? Identifying the Debtor 15.Collecting During Christmas BONUS - Personal Finance 16.Importance of Starting Young 17.Smarter Banking 18.Digging out of Debt 19.Identity Theft 20.Money Management Tips