The 2020 NFIP Claims Manual is published as a service to those who work with the National Flood Insurance Program. The publisher recognizes that Adjusters, Insureds, Insurers, Policy Makers and other stakeholders may benefit from a quality printed copy. It is important that users of this book read the purpose and disclaimer located on page 1 of the content. The NFIP regularly makes changes, updates, and new policy which may supersede this manual.