''You can count on me'' is a phrase we don't hear often enough in the workplace. It is the language of accountability - and putting accountability at the heart of any business can be transformational. In this step-by-step guide, Accountability@work , Carolyn Taylor, one of the world's foremost experts in organisational culture change, shows how to master the promise-making process and establish a lasting culture of accountability. This book will help you to consistently: deliver your promises, and have others do the same be a creative and effective leader, holding others to account maximise your productivity and capacity to perform make lasting culture change within your organisation build your reputation as someone people can count on. "Imagine a world where everyone did what they said they would do, exactly when they said they would do it...Think what an impact being a renowned promise-keeper would have on your reputation and your customers' trust of you, and how it might alter the way your business and work relationships function...This is the life-changing power of accountability." from the Foreword