Information Systems influence the way we live our lives, integrate into our careers, and are the services we offer. Unfortunately, the issues faced by those involved in constructing those systems are often masked and poorly understood by those on the outside. This book introduces some of those issues to those that may be crossing the boundary from outside into the world Software Engineering or Information System development. Whether you are a manager trying to gain insight into the problems faced by your departments, or a student facing the daunting task of entering the corporate world, this book shows you some of contrasting needs, desires and expections of customers, managers, and organziations. It offers a general perspective of the world of information systems and how they integrate (or don't) directly into our lives, with a healthy dose of eye-rolling and sarcasm throughout... because whether we like it or not, sometimes bureaucracy gets in the way.