Conflict will occur wherever you have people - nobody is immune! There is no vaccine for it and it can take place in any setting or situation - at your employer, in your home, at a voluntary organisation, your sportsclub or association, or even at your church. Everyone is exposed to conflict. The real benefits to dealing positively with conflict include: Strengthening interpersonal relationships Improving the understanding between people Reducing tension Increasing the capacity to contribute and perform Improving problem solving skills Creating feelings of cohesion and victory Gaining fresh perspectives In this book, the anecdotal story of Sally the sales rep is told to help the reader gain an understanding for why conflict occurs and the different types of conflict that exist. You will learn to identify various types of conflict. Plus 10 steps to manage conflict in order to dramatically resolve the strife, no matter its type, context or setting in which it occurs.