What makes a great leader? Often, it's our worst leaders and toxic leadership behaviors that teach us the most about creating better leadership experiences for others. In this enlightening book, Loren Sanders reveals the seven key practices essential for gaining empathy and motivating others. Companies in which people feel seen, heard, and supported tend to be far more successful than those whose employees are disengaged and constantly under stress. With honesty and humility, Sanders describes how she came to recognize her own shortcomings as a leader and face hard truths head-on. She takes us on her journey of self-awareness, sharing vital lessons about listening, gaining perspective, and building trust. With real stories of real people who overcame tough situations at work, Sanders shows how leaders can provide positive and meaningful feedback. Each chapter ends with key takeaways that you can try today to enhance your leadership skills and transform your company's culture, whether you're a seasoned leader or new to a management role. Accomplishing business goals and caring for people are not mutually exclusive. Empathy is one of the best leadership skills and emotional intelligence traits, and great leaders are willing to share their emotions and feelings with others, and allow them to share theirs. When you're a champion for your team, raise them up, believe them, and believe in them, you empower them to perform their best.