Twilio.com is an American cloud communications platform. Twilio allows software developers to programmatically make and receive phone calls, send and receive text messages, and perform other communication functions using its web service APIs.Twilio uses Amazon Web Services to host telephony infrastructure and provide connectivity between HTTP and the public switched telephone network (PSTN) through its APIsTwilio has very complicated system to understand and use. Its services mainly provided for qualified software developers. But in this report, I will provide introductory guideline for using the Twilio Programmable Messages and Programmable Voices services for simple use without the need to have deep knowledge in Programming. The report consists from the following sections:1.Opening a Twilio Account and get a Twilio Trial Number2.Upgrading the Twilio account 3.Twilio guideline for sending and receiving SMS 4.TwiML for Programmable SMS 5.TwiML for Programmable Voice 6.Basic steps to build Programmable Voice7.Using TwiML Bins functions8.Xampp and Ngrok web server setup for Twilio development 9.Sending messages from the dashboard of the Twilio account 10.Auto Dialer for Twilio Platform11.Summary of testing Programmable Voice using different options12.Summary of testing Programmable Messaging through different options13.Creating free website to save the files on it14.Making voice call using Twilio in browser