The current imperative to make healthcare and long-term care services more person centered is hampered by leaders and providers who are stuck in old management paradigms. Transformational leader Nancy Fox takes readers through real-life experiences and succinct, powerful lessons in human, social, and organizational behavior to help them understand and learn the art of creating and sustaining high-performing, caring communities populated with engaged and committed staff. The book features • A recognized leader in long-term care culture change • Compelling stories that illustrate key principles • Assessment and change-guiding tools • Grounding in modern science of human behavior • A hopeful, encouraging, and inspirational message