Observing the User Experience: A Practitioner's Guide to User Research, Third Editionhelps readers bridge the gap to understand what users want and need from their product. Filled with real-world experience and a wealth of practical information, the book presents a complete toolbox of techniques to help designers, developers, and other stakeholders see through the eyes of their users. Sections discuss the benefits of end-user research and the ways it fits into the development of useful, desirable, and successful products and present techniques for understanding people&s needs, desires, and abilities, providing a basis for developing better products, whether Web, software, or mobile-based. Final chapters explain the communication and application of research results. Explains how to create usable products that are still original, creative, and uniqueProvides a real-world perspective on research, including advice on how user research can be done cheaply and quickly, and how results can be presented persuasivelyGives readers the tools and confidence to perform user research on their own designs and tune their software user experience to the unique needs of their product and its usersIncludes new features in this updated edition, including numerous, new illustrations, coverage of mobile UX research techniques, and discussion of newer UX research techniques, tools, and software | Observing the User Experience by Elizabeth Goodman, Paperback | Indigo Chapters