Whether it's writing a proposal, motivating employees, or reaching out to customers, the Perfect Phrases series has the tools you need for precise, effective communication. Distillingcomplex ideas into specific phrases that diplomatically and honestly depict theconcepts at hand, this invaluable series provides: The best techniques to communicate messages and goals in business lettersand proposalsTips for bringing out the best in every employee in every businessDialogues and scripts to practice interactions with customers or employees-tailorable to any industry or company culturePhrases for each step of the sales process | Perfect Phrases for Business Letters by Ken O'Quinn, Paperback | Indigo Chapters