This should be required reading by every school administator, every teacher, every board member and all university faculty involved in the training of teachers. There is no doubt that we need to squeeze all blame, all coerion and all criticism out of any people-related business. Not until we realize that schools are in a people business will we ever be able to make meaningful changes."-Dr. Albert Mamary, former superintendent of schools, Johnson City, New York | Quality School Ri by William Glasser, Paperback | Indigo Chapters