This strategic guide to understanding, enabling, and implementing information technology accessibility across organizations of any size, type, or geographic location, is an essential resource for technology professionals and executives. IT accessibility, or the lack thereof, can have a profoundly positive or negative effect on an organization in the private or public sector. Only when IT accessibility is considered organization-wide can one gain an appreciation for its potential advantages. Drawing on his decades of experience in IT accessibility leadership at IBM and in state government, Jeff Kline clearly articulates how to: - build and maintain holistic organization-wide IT accessibility programs that integrates IT accessibility into the fabric of your organization's business, operations, and culture; - make your organization's IT offerings and internal IT environments accessible and inclusive to all audiences;