Noted Mac expert Gene Steinberg reveals the secrets of support professionals and shows readers how to make their Mac run faster, more reliably, and with fewer crashes. The book covers the full range of troubleshooting and system maintenance procedures Mac users have to confront on a regular basis. Steinberg takes a unique approach to targeting specific problems and solutions using step-by-step instructions and diagnostic case histories. The CD-ROM contains demonstration versions of Mac OS X diagnostic software.