What to say in today's toughest workplace situations Whatever trust previously existed between employer and employee has been torn into millions of pink slips, thanks to the latest recession. As a result, the rules for how managers and employees can successfully communicate have been irrevocably changed. Whether you're a manager or employee, Workscripts explains what to say in life's toughest situations at work, including: • Negotiating severance • Performance reviews • Responding to a pay cut • Asking for a raise or promotion • Terminating a friend • Job interviews • Dealing with difficult bosses • And many more | Workscripts by Stephen M. Pollan, Paperback | Indigo Chapters